⭐Shipping and delivery policy within the Kingdom
• We guarantee to deliver the product within 15 working days of completing the order, and the period varies according to the offer periods .
• - Free shipping to the following areas (Riyadh - Al-Kharj - - Jeddah - Makkah - Al-Hofuf - Al-Mubarraz - Dammam - Al-Khobar - Dhahran - Qatif - Al-Ahsa - Jubail ).
• The customer bears the shipping costs to cities not mentioned above according to the prices available in the store. Products are shipped to the headquarters of the shipping company where the customer is located without installation for products that require installation.
• The company guarantees delivery of products only once , otherwise the customer will bear any additional costs.
Shipping outside the cities and governorates mentioned above:
• - It is shipped via the following shipping companies (Aramex - SMSA - or other companies as the company deems appropriate for the customer according to his region).
• - If the products are shipped via shipping companies, the company is not responsible for any damage that may occur during shipping and delivery to the customer.
• - The expected time for shipping the order is 7-24 working days.
• Shipping is available to all cities within the Kingdom of Saudi Arabia.
• The customer will be contacted by the shipping company to coordinate with them on the appropriate time to deliver the order .
• - When the order is sent to the shipping company, the product is outside the authority of the Royal Orthopedic store, and the shipping company is responsible for the safety and delivery of the order.
• The customer must inspect the product and ensure that it is free of any damage before the delivery representative leaves. His signature on the receipt or policy is considered his acknowledgment of the product’s safety .
• - In the event of returning or exchanging the product after receiving it, the delivery cost ( 150-1000 ) riyals will be deducted, depending on the region and quantity of products.
• - In the event that a return policy is requested, the return policy fee will be deducted from the product value before the total value is refunded.
• To receive your order as quickly as possible , please be sure to provide us with the following information: full name, mobile number, and detailed address (city, district, street, and building number).
• We have the right to communicate with the applicant directly via phone, WhatsApp, or other available means of communication .
• The website has the right to cancel the order in the event of an error, such as setting an incorrect price, running out of stock, or suspicion that it is a fraudulent order.
